Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Stuart Road Clinic
2022-08-06
Person
4
5
0
Review of CMHT Central Team North
6th August 2022
Think that may get some treatment this time as received little in the past.
Stuart Road Clinic
2022-08-03
Person
5
5
0
Review of CMHT Central Team North
3rd August 2022
The member of staff who did my PHC was excellent. Very polite, friendly and professional.
Suggested improvements
Nothing.
Stuart Road Clinic
2022-07-25
Person
5
5
0
Review of CMHT Central Team North
25th July 2022
I was treated very well and made to feel at ease
Suggested improvements
Had an alternative set of scales
Stuart Road Clinic
2022-06-28
Person
1
5
0
Review of CMHT Central Team North
28th June 2022
Awaiting hospital bed for one of our tenants, received very snotty attitude and no help from the staff there - just got ignored and basically told to deal with the tenant ourselves even though he
is in crisis
Suggested improvements
Better care and advice
Nicer attitude of staff
2022-10-17 14:48:41
Response from Stuart Road Clinic
Please contact us on 01536 452475 to discuss this further. We will be more than happy to address these issues with the member of staff involved.
Stuart Road Clinic
2022-06-15
Person
2
5
0
Review of CMHT Central Team North
15th June 2022
As an in patient at Kettering general hospital I was informed my appointment today would not only be for a medical but I would be seen to review my medication and also be able to discuss referral for counselling and to s psychiatrist. This never happened.
I was lied to again by the mental health team whilst a hospital patoent
Suggested improvements
Everything
2022-10-17 14:48:27
Response from Stuart Road Clinic
Please contact us on 01536 452475 to discuss this further. We will be more than happy to review your treatment goals.
Stuart Road Clinic
2022-06-14
Person
4
5
0
Review of CMHT Central Team North
14th June 2022
Hi I’m alright
Suggested improvements
Hi I’m good
Stuart Road Clinic
2022-06-01
Person
4
5
0
Review of CMHT Central Team North
1st June 2022
The nurse was very nice but the person who answered the buzzer was not as helpful. She just said she would check me in. She didn’t explain to me to wait in the waiting room and someone would be with me shortly. I like to have things explained to me as I’m autistic
Suggested improvements
The nurse who saw me was very nice and explained things to me. The lady on the buzzer wasn’t as helpful. She didn’t explain to me that I should wait in the waiting room and someone would come and get me. She just said ‘I’ll book you in’ and that was it. I was left there wondering for 10mins.
Also the waiting room had NO chairs. I have a heart condition and arthritis. I had to perch precariously on a window sill for 10mins. A lady even stopped to ask if I was ok. By the time the nurse called me I had a headache, dizziness and my back pain was excruciating. This is NOT inclusive for people with physical and mental health difficulties. Please put some chairs in there. I understand there is still covid about but the hospital has actual covid patients and they have chairs. If you are not going to provide chairs could you possibly mention that on the appointment letter so those of us with physical disabilities can make necessary adjustments
2022-10-17 14:48:12
Response from Stuart Road Clinic
We apologise that there was nowhere for you to sit before your appointment. We have now added in chairs in reception following a change in the covid guidance.
Stuart Road Clinic
2022-05-31
Person
4
5
0
Review of CMHT Central Team North
31st May 2022
Friendly – service pleasant surrounding in my home town- close to home familiar place people.
Suggested improvements
Cup tea!
Stuart Road Clinic
2022-05-31
Person
5
5
0
Review of CMHT Central Team North
31st May 2022
I feel the staff are always welcoming friendly and understanding.
Stuart Road Clinic
2022-05-31
Person
5
5
0
Review of CMHT Central Team North
31st May 2022